Still have questions? See our FAQ below.

Links and all necessary information on how to access LIVES online will be emailed to you on Saturday 5 December. ​

You will be able to review the sessions and visit the virtual exhibition via the link sent to you (i.e., from the virtual platform) throughout the 6 months following the congress.

After that period, the recordings can be accessed via the e-LIVES library on our website.

Please note that the platform, Video On Demand, and Exhibition can be accessed at any time. Still, our support and live sessions will only be available at the times indicated below:

Sunday 06 Dec Monday 07  Dec Tuesday 08 Dec Wednesday 09 Dec
Delegate Support 09:00-19 00 09:00-19 00 09:00-19 00 09:00-19 00
Live Sessions 14:30-17:00 08:45-18:30 08:45-18:30 08:45-16:20

The Help Desk can be contacted from 9.00 am to 7.00 pm (CET) from 06 to 09 December.

To attend the digital congress, you require a valid registration, good internet connection, your computer/laptop and a headset/headphones.

You can only connect on one device.

To get the best experience at this digital event, we strongly encourage you to connect using a laptop/PC.

The webcam is not mandatory to attend the event. It will only be necessary for the Meet the Expert sessions.

Pre-registrations for these sessions have sold out and are therefore closed. Registered delegates will receive a special link 24 hours before the session.

Of course, all delegates are very welcome to watch these sessions online, but please note that there is no interactive access for non-pre-registered delegates.

It’s not necessary to be pre-registered to attend the Industry Symposia.

All symposia are accessible to all delegates from the congress platform - just go to your chosen symposium session at the scheduled time.

Yes, those who register for the congress and watch sessions can request a certificate of attendance.

Yes, LIVES Digital is awarded a maximum of 18 CME credits by the European Accreditation Council for Continuing Medical Education (EACCME®). CME credits can ONLY be claimed for participation during the 4-DAY LIVE congress (06-09 December), not for sessions watched after these dates. You are then invited to connect each daily live programme.

To claim your CME credits you need first to complete a short questionnaire about your LIVES Digital experience, which you will receive by email. The CME certificate will then be available to download and/or print.

At the moment, the preliminary programme is available on our website on the e-Planner. The full programme can be viewed on the event platform soon.

The official hour of the entire LIVES Digital 2020 is CET (Central European Time).  You can use this website to convert CET into your local time.

Voting, interactive questions, answer tools, and chat will be available in all live sessions. You will be able to ask a question or make a comment with the speakers during the live sessions.

Yes, if you are a registered delegate you will be able to access all of our sessions and watch them again during 6 months indefinitely and as often as you like.

Industry sponsored sessions and e-booths will be accessible on our platform during 6 months as for the scientific programme.

You will have access to all scientific sessions and on-demand recordings. You will also receive access to the digital exhibition, be able to claim CME credits, review the e-posters, and connect with peers, just as in a physical congress.​

LIVES will be an online, digital meeting. Instead of us meeting at a physical location this year for our annual congress, which had been previously planned for Madrid, we will now hold the congress completely virtually and online. ​More information on how to access the digital congress will come later this autumn.

Please contact your travel agency or flight carrier for questions regarding refunds on travel-related expenses.​

Questions related to hotels booked through the conference secretariat need to be directed to